Supplier Documentation Pack — Hygiene, Allergens & Halal Sourcing

Before a venue, planner or workplace adds a caterer to its approved list, someone has to read the paperwork. This page is that paperwork, written out in full so you can assess us before you ask us for anything.

It covers our Food Standards Agency hygiene rating, how allergens are recorded and labelled on the day, how our meat and poultry are sourced, and how we operate inside someone else's building.

If your file needs the certificates as attachments, or you use your own supplier form, ask and we will return it the same working day. Call 020 8332 1339, WhatsApp 07436 026277 or email jaflongcatering@gmail.com.

1. Food hygiene rating

Jaflong Tandoori Catering operates from a single kitchen at 16 Ashburnham Road, Richmond upon Thames, TW10 7NF. The kitchen is inspected by the London Borough of Richmond upon Thames and holds a Food Standards Agency hygiene rating of 5 — very good, the highest rating awarded. The rating is publicly searchable on the FSA register, and we supply the certificate as a file attachment on request.

All food is prepared in that kitchen. We do not use third-party production units, so there is only ever one rating and one set of records to check.

2. Allergen labelling

Every dish is recorded against the fourteen allergens regulated under the UK Food Information Regulations 2014: cereals containing gluten, crustaceans, eggs, fish, peanuts, soybeans, milk, tree nuts, celery, mustard, sesame, sulphur dioxide and sulphites, lupin and molluscs.

• You receive the allergen matrix for your chosen menu before the event, in writing.
• Each tray at service carries a card naming the dish, its spice level and the allergens present.
• Vegetarian and vegan dishes are served with separate utensils and kept apart on the line.
• Named severe allergies are flagged on the kitchen sheet and confirmed back to you before the date.

Our kitchen handles all fourteen regulated allergens. We take precautions but cannot guarantee zero cross-contact, and we will always say so rather than give a guest false reassurance. You can see the live per-dish detail on the menu.

3. Halal sourcing

Our meat and poultry are sourced from trusted suppliers providing halal-certified products. Jaflong Tandoori itself is not HMC certified. We publish that distinction deliberately: a venue should never repeat a certification claim on our behalf that we do not hold.

Supplier arrangements can change over time. Clients with a specific certification standard, or with strict dietary or allergen requirements, should contact us before ordering so we can confirm exactly what is in place for their date. Full vegetarian and vegan menus are available where certification is a concern.

4. How we operate at your venue

• No cooking on site — no gas, no open flame, no extraction requirement.
• Food is cooked at our Richmond kitchen and transported hot in insulated containers.
• Temperatures are checked on arrival and the food is held in chafing units for service.
• We need table space and access; a kitchen at your venue is useful but not necessary.
• Our team clears the serving area and takes our own rubbish away.
• Free delivery within ten miles of TW10 7NF, a quoted fee between ten and twenty miles.

5. Booking administration

One named contact handles the booking from first enquiry to clear-down. Every booking is confirmed in writing with a reference number, and every enquiry through this site is logged against that reference. Terms, deposits and balances are set out in the confirmation before a date is held — see packages for per-head pricing and event catering rates for staffed stalls at fairs and festivals.

What we will not put in writing

We do not claim awards we have not won, certifications we do not hold, or review counts we cannot evidence. If a document you need is not something we hold, we will tell you that instead of sending a substitute.

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