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    JCJaflongCatering

    Terms & Conditions

    Last updated: March 2026

    1. Introduction

    These Terms and Conditions govern your use of Jaflong Tandoori Catering services and website. By using our services or placing a booking, you agree to be bound by these terms. Our services are limited to Indian halal catering only.

    2. Booking Process

    The booking process follows four stages:

    1. Enquiry: Submit your event details via our quote form or by phone
    2. Quote: We provide a personalised quote within 4 hours (business hours)
    3. Deposit: Pay a 25% non-refundable deposit to confirm your booking
    4. Balance: Remaining balance due 7 days before the event

    All bookings are subject to availability and written confirmation by us.

    3. Pricing

    • All prices quoted are in British Pounds (GBP) and include VAT where applicable.
    • Quotes are valid for 14 days from issue date.
    • Final invoice may vary based on actual guest numbers (within agreed tolerance).
    • Additional services not included in the original quote will be charged separately.

    4. Cancellation Policy

    • 30+ days before event: 100% refund (minus deposit)
    • 14–29 days before event: 50% refund
    • Less than 14 days before event: No refund

    Rescheduling is subject to availability and may incur additional charges.

    5. Guest Count Changes

    You may adjust your final guest count by up to ±10% free of charge, provided at least 7 days' notice is given before the event. Changes exceeding 10% or with less than 7 days' notice may incur additional charges or reduced refund.

    6. Menu, Allergens & Dietary Requirements

    • All our food is halal-sourced via trusted halal-certified suppliers.
    • We can accommodate most dietary requirements with advance notice.
    • Please inform us of all allergies at the time of booking, or at least 7 days before your event.
    • We accept no liability for undeclared or previously unknown allergies.
    • Menu items may be substituted due to ingredient availability (similar quality alternative provided).

    7. Service & Delivery

    • We arrive at the agreed time with all food, equipment and staff.
    • The client must provide adequate access, electricity (if applicable), and a suitable serving area.
    • Setup and cleanup are included in all full-service packages.

    8. Force Majeure

    We shall not be held liable for failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to: severe weather, natural disasters, epidemic/pandemic, government restrictions, fire, flood, or industrial action.

    9. Liability

    Our total liability to you in connection with any event shall not exceed the total fee paid for that event. We maintain appropriate event insurance for all events and venues.

    10. Governing Law

    These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

    11. Contact for Disputes

    We always aim to resolve issues directly. For any concerns or disputes, please contact us at:

    Jaflong Tandoori Catering
    16 Ashburnham Road, Richmond, London TW10 7NF
    Email: jaflongcatering@gmail.com
    Phone: 020 8332 1339